Cannot receive Email

Please kindly follow below procedures:

1. Verify registered email account and ensure it is correct.

2. Check spam folder in email system to search the email.

3. Whitelist ExCraft email in your email server, please refer to: link

Please add below accounts into your whitelist:

[e-mail]

[e-mail]

[e-mail]

4. Ensure that email client works normally.

5. It is recommended to use Gmail, Outlook and QQ email service.