FAQ

Grand Pool Exchange

• Grand Pool Exchange
• Join and Trading
• Token Listing

Rewards and Privileges

• Grand Pool
• Pool Rewards
• PoS Rewards
• PoE Rewards

Getting Started

• Q&A
• How to Register

Legal & Policies

• Terms and conditions
• Privacy Policy
• Disclaimer
• KYC and AML policies

Security

• How to Apply for KYC Verification
• Anti-virus and Trojan Information
• Telegram scamming
• Phishing Emails
• Securing your trading account
• How to handle stolen funds transferred to ExCraft

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Account access

• How to Register on ExCraft
• Terms of use
• How to Change Account Email

Two-Factor Authentication

• Did Not Receive SMS code
• Google 2FA Guidelines:
• Failure Setting up Google Authenticator (2FA)
• How to disable Google 2FA
• How to Enable Google 2FA
• Supported SMS Countries

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Deposit/Withdraw

• Withdrawal Missing
• How to bind a new withdrawal address
• How to withdraw tokens from ExCraft
• How to deposit tokens to ExCraft
• How to check Blockchain transactions
• Deposit does not arrive

See all 12 articles

Trading

• How to Create A Pool
• How to Join A Pool
• Trading Rules
• Fee structure on ExCraft
• How to use Stop-Limit Function
• How to handle order exceptions