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  1. ExCraft Support
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FAQ

Grand Pool Exchange

  • Grand Pool Exchange
  • Join and Trading
  • Token Listing

Rewards and Privileges

  • Grand Pool
  • Pool Rewards
  • PoS Rewards
  • PoE Rewards

Getting Started

  • Q&A
  • How to Register

Legal & Policies

  • Terms and conditions
  • Privacy Policy
  • Disclaimer
  • KYC and AML policies

Security

  • How to Apply for KYC Verification
  • Anti-virus and Trojan Information
  • Telegram scamming
  • Phishing Emails
  • Securing your trading account
  • How to handle stolen funds transferred to ExCraft
See all 7 articles

Account access

  • How to Register on ExCraft
  • Terms of use
  • How to Change Account Email

Two-Factor Authentication

  • Did Not Receive SMS code
  • Google 2FA Guidelines:
  • Failure Setting up Google Authenticator (2FA)
  • How to disable Google 2FA
  • How to Enable Google 2FA
  • Supported SMS Countries
See all 7 articles

Deposit/Withdraw

  • Withdrawal Missing
  • How to bind a new withdrawal address
  • How to withdraw tokens from ExCraft
  • How to deposit tokens to ExCraft
  • How to check Blockchain transactions
  • Deposit does not arrive
See all 12 articles

Trading

  • How to Create A Pool
  • How to Join A Pool
  • Trading Rules
  • Fee structure on ExCraft
  • How to use Stop-Limit Function
  • How to handle order exceptions
ExCraft Support
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