FAQ
Grand Pool Exchange
Rewards and Privileges
Getting Started
Legal & Policies
Security
- How to Apply for KYC Verification
- Anti-virus and Trojan Information
- Telegram scamming
- Phishing Emails
- Securing your trading account
- How to handle stolen funds transferred to ExCraft
Account access
Two-Factor Authentication
- Did Not Receive SMS code
- Google 2FA Guidelines:
- Failure Setting up Google Authenticator (2FA)
- How to disable Google 2FA
- How to Enable Google 2FA
- Supported SMS Countries
Deposit/Withdraw
- Withdrawal Missing
- How to bind a new withdrawal address
- How to withdraw tokens from ExCraft
- How to deposit tokens to ExCraft
- How to check Blockchain transactions
- Deposit does not arrive